Other · Onsite
Customer Affairs Supervisor Middle East
SkyCargo · Middle East
Full-time
Onsite
Quick job answer
Customer Affairs Supervisor at SkyCargo is a full-time role in Middle East. The listing was posted on 30 October 2026 and the application route is shown below.
Customer Affairs Supervisor — Job Overview
EmployerSkyCargo
PositionCustomer Affairs Supervisor
CategoryOther
LocationMiddle East
Employment TypeFull-time
Work ArrangementOnsite
RegionMiddle East
SalaryNot stated in the listing
Date Posted30 October 2026
Closing DateNot stated
About This Job
# 1. Customer Affairs Supervisor – SkyCargo Jobs in Dubai | Emirates Careers 2026 ## Job Overview - **Employer:** Emirates Group – Emirates SkyCargo - **Position:** Customer Affairs Supervisor – SkyCargo - **Category:** Customer Service / Customer Relations / Aviation - **Location:** Dubai, United Arab Emirates - **Employment Type:** Full-time - **Work Arrangement:** On-site - **Salary:** Attractive tax-free salary (exact amount not disclosed) - **Education:** Bachelor's degree or equivalent (12+3) - **Experience:** Minimum 3 years in the holidays or hospitality field - **Closing Date:** 29 October 2026 - **Application Status:** Advertised deadline has passed ## About This Job Emirates SkyCargo, the air cargo division of Emirates Group, advertised a Customer Affairs Supervisor position in Dubai for professionals with experience in customer relations, hospitality and service operations. The role focuses on managing customer communications, investigating complaints, coordinating with internal departments and maintaining service standards. The successful candidate will also supervise customer affairs assistants and help improve customer satisfaction through effective complaint management. This opportunity may suit candidates with a bachelor's degree, relevant customer-service experience and the ability to manage a team in a fast-paced aviation environment. ## Responsibilities and Role Information The Customer Affairs Supervisor is responsible for supporting customer communication and ensuring that complaints are handled professionally and within agreed service timelines. Key responsibilities include: - Manage incoming customer communications through different channels. - Organise customer correspondence and maintain accurate case records. - Acknowledge customer complaints and coordinate investigations. - Communicate with relevant departments to identify the causes of customer issues. - Provide appropriate responses and service-recovery solutions. - Keep customers informed about the progress of their complaints. - Monitor customer feedback and identify recurring service problems. - Analyse complaint trends and contribute to monthly reports. - Recommend improvements to customer-service procedures and policies. - Handle customer cases arising from major flight disruptions and service issues. - Supervise Senior Customer Affairs Assistants. - Coordinate daily task allocation, attendance and leave coverage. - Monitor team performance and support the resolution of operational issues. ## Eligibility and Requirements Applicants should meet the qualifications and experience criteria stated in the vacancy announcement. ### Educational Qualification - Bachelor's degree (12+3 or equivalent). ### Work Experience - Minimum 3 years of experience in the holidays or hospitality field. ### Required Skills - Excellent written and spoken English communication. - Strong customer-service and complaint-handling abilities. - Good analytical and problem-solving skills. - Knowledge of Microsoft Office applications. - Ability to manage difficult customer situations professionally. - Strong interpersonal and coordination skills. - Ability to work under pressure while maintaining professionalism. - Good judgement, tact and diplomacy. ### Additional Advantages The following experience or knowledge may provide an advantage: - Global Distribution Systems (GDS). - MARS. - MACS. - WorldTracer. ## Salary, Benefits and Employment Details Emirates Group describes the package as including an attractive tax-free salary and travel-related benefits. The advertised benefits include: - Competitive tax-free compensation. - Discounts on flights. - Discounts on hotel stays worldwide. - Opportunities for professional development and career growth. The exact salary and complete employment package were not disclosed in the vacancy announcement. ## About the Employer Emirates SkyCargo is the air cargo division of Emirates Group, operating international freight services and connecting businesses with markets around the world. Its services support the transportation of different cargo categories, including general freight, pharmaceuticals, perishables, valuable shipments and specialised cargo. The company operates from Dubai and forms an important part of the Emirates Group's global aviation and logistics network. ## How to Apply for Customer Affairs Supervisor Jobs The vacancy was advertised through the official Emirates Group recruitment system. **Official vacancy link:** https://www.emiratesgroupcareers.com/search-and-apply/26903 **Important:** The advertised closing date was 29 October 2026. Check the official page to confirm whether the position has been extended or reopened before attempting to apply. ### Application Steps 1. Open the official Emirates Group careers page. 2. Search for Customer Affairs Supervisor – SkyCargo. 3. Review the current application status. 4. Check the education and experience requirements. 5. Prepare your updated CV and relevant documents. 6. Complete the online application if the vacancy is accepting applications. 7. Save the application confirmation. ## Documents Applicants May Prepare - Updated CV or résumé. - Bachelor's degree certificate. - Previous employment or experience certificates. - Details of customer-service and hospitality experience. - Professional references, if requested. - Other documents specified by the employer. ## Application Safety Tips - Use the official Emirates Group recruitment website. - Never pay anyone for a guaranteed job offer or interview. - Do not share banking information with unofficial recruiters. - Verify the vacancy's current status before submitting personal documents. - Confirm employment conditions directly with Emirates Group. ## Frequently Asked Questions ### 1. Where is the Customer Affairs Supervisor job located? The advertised position is based in Dubai, United Arab Emirates. ### 2. What educational qualification is required? A bachelor's degree or equivalent qualification (12+3) is specified. ### 3. How much experience is required? The vacancy specifies at least three years of experience in the holidays or hospitality field. ### 4. Is Microsoft Office knowledge required? Yes. Good knowledge of Microsoft Office applications is listed as a requirement. ### 5. What is the salary? The employer describes the salary as attractive and tax-free, but an exact amount was not disclosed. ### 6. Is the vacancy still open? The advertised closing date was 29 October 2026. Check the official recruitment page for any extension or reopening. ## Vacancy Source and Disclaimer **Source article:** https://www.kuwaitvarthakal.com/2026/10/28/emirates-sky-cargo-careers-apply-now-for-the-latest-vacancies-2/ **Official application page:** https://www.emiratesgroupcareers.com/search-and-apply/26903 EasyCareer360 is an independent job-information platform and is not affiliated with Emirates Group. Vacancy information is provided for general guidance. Applicants must verify the latest job status, eligibility and employment terms through the official employer website. --- # 2. Customer Sales and Service Consultant – SkyCargo Jobs in Dubai | Emirates Careers 2026 ## Job Overview - **Employer:** Emirates Group – Emirates SkyCargo - **Position:** Customer Sales and Service Consultant – SkyCargo - **Category:** Customer Service / Sales / Logistics - **Location:** Dubai, United Arab Emirates - **Employment Type:** Full-time - **Work Arrangement:** On-site - **Salary:** Attractive tax-free salary (exact amount not disclosed) - **Education:** High school qualification or equivalent - **Experience:** Minimum 2 years in customer service or a contact centre - **Closing Date:** 27 October 2026 - **Application Status:** Advertised deadline has passed ## About This Job Emirates SkyCargo advertised a Customer Sales and Service Consultant position in Dubai for candidates interested in customer service, sales and international logistics. The role combines customer support with commercial responsibilities. Employees help customers understand Emirates SkyCargo products and services, respond to enquiries, recommend suitable shipping solutions and identify opportunities to increase sales. This position may suit candidates with customer-service or contact-centre experience, good communication skills and an interest in the aviation and logistics industry. ## Responsibilities and Role Information The Customer Sales and Service Consultant supports customers while contributing to the commercial growth of Emirates SkyCargo. Key responsibilities include: - Respond to customer enquiries through different communication channels. - Provide accurate information about Emirates SkyCargo products and services. - Understand customer requirements and recommend suitable shipping solutions. - Identify opportunities for upselling and cross-selling. - Build positive relationships with customers. - Handle customer interactions professionally and provide personalised assistance. - Follow company procedures and applicable regulatory requirements. - Maintain updated knowledge of products, services and internal systems. - Identify opportunities to improve customer satisfaction. - Recommend improvements to customer-service processes and operational efficiency. - Support revenue growth through effective customer engagement. ## Eligibility and Requirements Candidates should meet the following criteria. ### Educational Qualification - High school degree or equivalent. ### Work Experience - Minimum 2 years of experience in customer service or a contact-centre role. ### Required Skills - Good understanding of back-office and contact-centre operations. - Familiarity with airline industry procedures and methodologies. - Excellent verbal and written communication skills. - Strong interpersonal and customer-service abilities. - Ability to work efficiently in a busy environment. - Good working knowledge of Windows applications. - Familiarity with Microsoft Word and Excel. - Ability to identify customer needs and recommend suitable services. ## Salary, Benefits and Employment Details Emirates Group describes its employee package as including an attractive tax-free salary and travel-related benefits. Advertised benefits include: - Tax-free salary. - Travel-related employee benefits. - Discounts on flights. - Discounts on hotel stays worldwide. - Opportunities for career development and professional growth. The exact salary amount and complete benefits package were not specified in the vacancy announcement. ## About the Employer Emirates SkyCargo is the international air cargo division of Emirates Group. Established in 1985, it provides air freight services for businesses and customers across international markets. Its operations support the transportation of different types of cargo, including general goods, specialised shipments and time-sensitive products. The Customer Sales and Service Consultant role supports this business by helping customers select appropriate services and maintaining a positive customer experience. ## How to Apply for Customer Sales and Service Consultant Jobs The position was advertised through the official Emirates Group careers portal. **Official vacancy link:** https://www.emiratesgroupcareers.com/search-and-apply/26756 **Important:** The advertised closing date was 27 October 2026. Check the official page to confirm whether the vacancy has been extended or reopened. ### Application Steps 1. Visit the official Emirates Group careers website. 2. Search for Customer Sales and Service Consultant – SkyCargo. 3. Review the job description and eligibility requirements. 4. Prepare an updated CV highlighting customer-service experience. 5. Complete the online application form if the vacancy remains available. 6. Submit the required documents. 7. Save the application confirmation for future reference. ## Documents Applicants May Prepare - Updated CV or résumé. - High school or equivalent educational certificate. - Previous employment or experience certificates. - Details of customer-service or contact-centre experience. - Other supporting documents requested by the employer. ## Application Safety Tips - Apply only through the official Emirates Group recruitment portal. - Do not pay recruitment fees for interviews or job offers. - Verify the vacancy status before sharing personal information. - Avoid unofficial recruiters promising guaranteed employment. - Confirm salary and benefits directly with the employer. ## Frequently Asked Questions ### 1. Where is the Customer Sales and Service Consultant job located? The position is based in Dubai, United Arab Emirates. ### 2. What is the minimum educational qualification? A high school qualification or equivalent is required. ### 3. How much experience is required? The vacancy specifies at least two years of customer-service or contact-centre experience. ### 4. Is airline experience mandatory? The listing mentions knowledge of airline industry procedures and contact-centre operations. Applicants should review the official description for the precise experience requirements. ### 5. What is the salary? The employer describes the salary as attractive and tax-free, but the exact amount is not disclosed. ### 6. Is the vacancy still open? The advertised closing date was 27 October 2026. Check the official vacancy page for any extension or reopening. ## Vacancy Source and Disclaimer **Source article:** https://www.kuwaitvarthakal.com/2026/10/28/emirates-sky-cargo-careers-apply-now-for-the-latest-vacancies-2/ **Official application page:** https://www.emiratesgroupcareers.com/search-and-apply/26756 EasyCareer360 is an independent job-information platform and is not affiliated with Emirates Group. Job details and availability may change. Applicants should verify all information through the official recruitment portal before applying.Responsibilities and Role Information
The responsibilities for this vacancy should be read directly from the job description and application source. EasyCareer360 does not add employer-specific requirements that are not provided in the listing record.
The responsibilities published for this vacancy are contained in the job description above. Candidates should compare those duties with their genuine experience and review any updated requirements on the application source before submitting an application.
Eligibility and Requirements
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Salary, Benefits and Employment Details
The vacancy record does not provide a salary figure. No separate benefits package is stored in the current vacancy record, so candidates should confirm benefits, allowances, accommodation, transport, insurance and other employment terms directly from the application source.
About the Employer
SkyCargo is the employer named in this vacancy. Company-specific background information was not included in the current listing record. Candidates should use the employer or application-source details linked below to verify the organization and vacancy.
How to Apply for Customer Affairs Supervisor
Use the application option shown on this page. Before submitting, check the job title, employer name, location and application instructions, then provide accurate CV and contact information.
Documents Applicants May Prepare
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Application Safety Tips
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Frequently Asked Questions
What is the Customer Affairs Supervisor job location?
The listed location is Middle East. The work arrangement is onsite according to this vacancy record.
What is the employment type for this job?
This listing is marked as Full-time.
What is the salary for this Customer Affairs Supervisor role?
A salary figure is not specified in this vacancy listing. Candidates should confirm compensation with the employer or application source.
How can I apply for the Customer Affairs Supervisor position?
Use the application link provided on this page and complete the application on the linked site.
Is this vacancy still open?
This listing is currently shown as published. Vacancy status can change, so candidates should confirm availability before applying.
Vacancy Source and Disclaimer
This page is an independent job-information page on EasyCareer360. Vacancy details can change after publication. Always verify the latest requirements, salary, closing date and application process through the employer or source linked by the vacancy.